This page used to be a short list of 3 channel links. It has grown into a complete guide to finding answers, because most questions we receive have already been answered somewhere. Knowing where to look is often the fastest way to get help. Here is the order that works best.
Start with the documentation
The Guides category on this blog covers the most common questions. The custom domain connection documentation provides the DNS records for Cloudflare, cPanel, DirectAdmin and Plesk. What is deep linking explains why some links open an app while others do not. Advanced link redirection covers targeting by country, device and language. The domains page lists the 15 branded domains with examples, and the plans page is the source for current limits and prices. Developers can find every endpoint on the API documentation page, which is the only authoritative reference for the API.
Contact the team
For questions about your account, a payment, a domain that will not activate or a feature that is not working as expected, use the contact page. Messages are read by a person and are normally answered the same business day during UK business hours. If you are reporting a link or page that breaks the rules, use the Report a Violation form on the report page instead. It goes directly to the review team and does not require an account.
To help the team act on your message right away, include:
- the email address associated with the account;
- the exact address of the link, page or domain involved;
- what you expected to happen and what happened instead;
- a screenshot if an error appears on the screen;
- the device and browser, if the problem occurs on 1 phone but not another.
Never include your password. No one on the team will ask for it, and any message containing a password is deleted.
Community channels
Announcements are posted to 3 channels at the same time, so follow whichever one you already use. On Telegram, the channel is t.me/digilylink. On WhatsApp, you can find the Digily Link channel by searching for Digily Link in the Channels tab. On Instagram, the account is @digily.link. These channels share new features, tools and domains, planned maintenance windows and short tips. They are not support inboxes. Questions about your account should go through the contact page, where they can be answered privately.
Get answers in a minute with the tools
The site's 126 free tools can answer many support questions before you need to ask. These 4 handle most of them.
- The DNS Lookup shows whether the record for a custom domain has reached the internet.
- The URL redirect checker shows every step a short link takes, resolving most questions about a link going to the wrong place.
- The Safe URL checker tells you whether a destination appears on a known threat list, which is the usual reason a link was disabled.
- The Meta tags checker shows the title, description and image that appear when a page is shared. These are controlled by the bio link page's SEO settings.
The dashboard statistics answer another common question, "Is anyone clicking?" They show referrers, countries and devices for each link.
Product updates
New blocks, tools, domains and plan changes are announced on the channels first. They are also covered on the blog when an update needs more than a paragraph. Planned maintenance is announced on the channels in advance, along with the expected window. Prices and limits rarely change, and the plans page always shows the current details. Blog posts that mention prices include the date when they were checked.
Quick answers to common questions
- Why is my custom domain still pending? Check the record with the DNS Lookup and compare it with the Connect domain screen. Instructions are available in how to add your own domain.
- Why does my link open in a browser instead of the app? Turn on "auto open app on mobile" in the link settings and test it from inside Instagram, as explained in the deep linking guide.
- Why am I seeing clicks I did not expect? The 1 or 2 visits immediately after you create a link are from the review team. See how links are kept safe.
- Where can I find the QR code for my link? In the QR code generator, select the URL type and paste the short link. The code continues to work if the destination changes.
- Can I change my page's username? Yes, but the old links will stop working. Share a short link to the page instead. The digily.bio guide explains how.
- How can I put multiple links behind a single link? Build a bio link page, as described in putting multiple links behind one link.
- Which plan do I need? The plans page lists every limit. Most accounts with a single profile stay on Free until they want to use their own domain.
Frequently asked questions
Does Digily Link offer phone support?
No. Support is available through the contact form and email. This keeps a written record of what was agreed and allows the team to review the account while responding.
Can I contact support in a language other than English?
Yes. The site is published in 27 languages, and messages in any of them are welcome. Replies are provided in English or in the language used in the message.
How do I report a bug?
Use the contact page and include the steps needed to reproduce the bug, the address involved and a screenshot. When a bug affects many users, a notice is posted on the channels after it has been fixed.
How do I delete my account?
Delete it from the account settings in the dashboard. Deleting your account removes its pages, links, QR codes and statistics, so export anything you want to keep first.
Can an agency get help setting up white labeling?
Yes. White labeling and custom branding are available on the Pro plan. Use the contact page to ask about a setup involving several client domains.
Final checks before sending a message
- You have searched this blog and the plans page for the answer.
- Your message includes the account email and the exact address involved.
- It explains what you expected and what happened instead.
- You have attached a screenshot if an error appeared on the screen.
- It does not include your password.
